FAQ’S 

When do entries open? 

No need to wait, entries are open right now!  

Is there a limit/cap on the number of entries? 

No there are not, because we have developed tech to guide you around the mall you can do it at your own time and pace, after all it’s an adventure and not a race. We just need you to follow physical distancing protocols during this Explore the Mall and don’t forget to wear a mask 

 

What is included in my registration? 

As part of your entry each Explore the Mall entrant will be receive an SMS with a link to the portal that will guide you on your route around the mall to gather your discounts and show you all the mall has to offer. 

  •          Exclusive entry into the lucky draw prizes and gift vouchers
  •          *Exclusive Run the Mall t-shirt
  •          Exclusive specials for participating retailers

*Adult Entry only. T&Cs apply. 

 

Can all ages participate? 

We’re a family friendly run/walk where you can run, walk, cycle, fly or get pushed around the Most beautiful malls on the Planet. From youngsters in prams to grannies in wheelchairs all are welcome to join the fun. 

 

How do I know if I’m registered? 

If you purchased online via www.explorethemall.co.za  you will receive an email and tickets (confirmation) within 10 minutes of on-screen confirmation. Please check your spam and junk folders. If you used a Gmail account to register, please check under the “promotions” tab as they sometimes sneak in there.  

Please ensure that email and contact details are clearly written to save delays. 

If you have any ticketing issues then please email support@explorethemall.co.za for help. 

 

Can I run/walk with my stroller/jogger/wheelchair? 

All shapes and sizes of Super Shoppers and Adventurers are welcome! Please do adhere to all regulations regarding safe physical distancing for your own safety and those of others. 

 

Can someone pick my Runners Pack up for me? 

No need as they will be delivered to your door! Yes, we’re good like that!  

 

I don’t have a South African ID number; how do I book? 

You can use your passport number or drivers license number. If you have any booking problems then please contact our ticking partner on support@tixsa.co.za. 

 

What time does the Explore the Mall event start? 

Have a look at the Mall’s operating hours to make sure you are on time. Essentially the event is run over a set time period 

 

Is there a course time limit? 

No, as this is an Adventure we want you to take your time to make sure you see all the Mall has to offer. 

 

Is the adventure timed? 

This isn’t a timed event, it is an adventure designed to show you the very best the mall has to offer. 

 

Do you allow refunds? 

All entries are final, there will be no refunds or deferrals. 

 

Are there awards? 

Keep an eye out on our social media pages for amazing competitions and of course your own lucky draw prizes over and above some serious specials. 

 

Is there different price brackets? 

There are a range of price options for Individuals, Family, Students and Group entries. Explore the  has a range of price brackets throughout the life cycle of the event sales period. 

 

 

 

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